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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Sacramento Bee
Within the past few years, the professional services industry has gained hundreds of thousands of jobs and will continue to do so in the foreseeable future. Given this growing demand, Adecco is looking for local individuals with customer service ...
and more »
My Fox Boston
Other companies known for Twitter customer service include: Comcast, JetBlue, Whole Foods, Ford, Zappos, DirectTV, and Boston-based Boloco. Cassidy Quinn Brettler's title at Boloco is Social Media Diva. She spends a few hours every day communicating ...
Communications, Engineering & Design Magazine
Communications, Engineering & Design Magazine
Cable industry veteran Kimberly Edmunds has moved on from a 15-year career at Cox Communications to become senior vice president of customer care for Comcast Cable. In her new job, Edmunds is now responsible for all care strategies and operations in ...
Kimberly Edmunds Named Senior Vice President of Customer Care for Comcast ...MarketWatch (press release)
all 9 news articles »
The Leading Aviation Industry Resource for News, Equipment and
Bell Helicopter, a Textron Inc. company (NYSE: TXT), has named its 2012 Platinum-level Customer Service Facilities (CSFs). These 11 independently-owned maintenance, repair and overhaul service providers are the top performers of the Bell Helicopter ...
Aero Products Awarded Bell Helicopter Gold Seal CSFHelicopter Association International
TEXTRON INC. : Bell Helicopter Honors its Platinum Customer Service Facilities4-traders
all 4 news articles »
Insurance Age
PropertyCasualty360
On consumer attitudes toward pricing, E&Y says this factor is “particularly sensitive” for new business, but that at renewal, customers will also consider the service they have received and the confidence they have in the provider.
US Consumers Demand Better Customer Service, More Personal Interaction From ...MarketWatch (press release)
Insurers must improve customer service, according to surveyInsurance Age
Insurers left playing catch up globally as consumer expectations soarinAudit
all 11 news articles »
MarketWatch (press release)
The California utility company has reported improved customer service and increased operational efficiencies as a result of deploying CIC's contact center automation and unified communications functionality across the organization.
and more »
Bradenton Herald
Titanpoker.com, the leading online poker room in Europe, has been awarded the 2012 Gambling Readers' Choice Award for Best Poker Customer Service for the third consecutive year. The award was determined by readers of Gambling Online Magazine and its ...
and more »
WTHR
Entertainment News from AP By Scott Swan - bio | email The wait to talk to a live person in customer service is often a long one. GetHuman.com provides phone numbers to talk to a live operator fast. When you call a business, does a real human pick up ...
San Francisco Chronicle (press release)
Outstanding valet customer service can contribute greatly in these tough economic times if done properly. Robinson & Associates shares valet customer service guidelines. Robinson & Associates, Inc., today announced valet casino customer service ...
and more »
al.com (blog)
al.com (blog)
MOBILE, Alabama -- Disney Institute, the professional training arm of The Walt Disney Company, will hold customer service training program in Orange Beach March 6. Sponsored by the Baldwin Business Support Center, the Disney's Approach to Quality ...
and more »
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4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business,... Read More
Small Business Customer Service Can Work Against You
Is the special treatment you designed specifically to keep customers... Read More
Provide Exceptional Value - Grow Your Business
The primary objective of a business is to get and... Read More
Whats For Lunch?
As an entrepreneur, I'm always intrigued by small businesses, home-based... Read More
Five Tips to Calm Cranky Customers
1. Tis the SeasonRecognize that everyone is frazzled during the... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Learning from Your Employees and Customers Complaints
Listening to complaints, whether they're reasonable or not, is a... Read More
How to Transform Your Voicemail into an Effective Medium of Communication
"Hi this is Randy. Leave me a message after the... Read More
Why Passenger Surveys are a Transport Operators Best Friend
Public transport operators who already use passenger surveys may not... Read More
Develop Loyal Customers for a Lifetime ? part 1 (1 ? 10)
Traditional marketing strategies encourage business owners to continually grow their... Read More
Customers Who Rave About You and Your Service
According to customer service studies by marketing gurus of the... Read More
Client Appreciation - It Means Everything!
Want to know the secret for keeping your clients forever?... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come... Read More
Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners... Read More
What Do Your Clients REALLY Think of You?
*********************************************Know Thyself - Socrates*********************************************I'd like to start this article with... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
What Every Employee Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
The Nine Principles of Customer Service for the Travel Industry
If you want to learn how to get your clients... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Your Career Plan--Think Like A CEO
You've been going 6-to-late; exhausted by running the supersonic treadmill... Read More
At the Carwash; The Customer really is always Right
You have no doubt heard the saying that the customer... Read More
The Sellers Creed
I will not make sales. I will make Customers.I will... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Hook Me Up With A Human
Oh, what has happened to the carbon-based organizational interface? Many... Read More
Stand Out in Business the Write Way
When was the last time you received a handwritten note... Read More
Say It With Humor
When you own a business, you may find yourself in... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
Businesses Need to Rehumanise
Big companies and corporations have lost the human touch. The... Read More
Your Voice Print
"Mountains are built one pebble at a time and climbed... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
Dont Eliminate The Middle Man - Add One
Today, there are situations when we actually add a "middle... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
CRM = Customers (dont) Really Matter
CRM was supposed to bring companies closer to their clients.... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Setting Up a Customer of the Week Program for a Mobile Car Wash
In a mobile detail or mobile car wash business you... Read More
Dont Forget your Existing Clients
Quest for new clients shouldn't ignore those who pay the... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Proofs of Delivery and Logistics: Speeding Throughput and Avoiding Pitfalls
It should be a straightforward business scenario: making sure that... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
Handling Difficult Customers - 8 Strategies
In any business our customers are one of our most... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they... Read More
Stellar Customer Service in 10 Simple Steps
If you're like me, you've had plenty of experience with... Read More
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